Student Handbook



Our Student Handbook gives you everything you need to know about studying at Mindroom — from life on the Gold Coast to our campus, student services, key policies, and what to expect as an international or domestic student.

We recommend having a quick read before you enrol. And if anything doesn’t make sense or you just need a bit of help, our team is only an email away at [email protected].

DOWNLOAD STUDENT HANDBOOK
  • About Mindroom & campus life: who we are (RTO/CRICOS), facilities, contact details, location.
  • Before you start: enrolment steps, USI (Unique Student Identifier), orientation, what to bring, delivery model.
  • Studying at Mindroom: timetables, attendance/participation, assessments (due dates, resubmissions), academic integrity.
  • Support & wellbeing: how to access academic help, personal support, referrals, emergency contacts.
  • Policies that matter: complaints & appeals, refunds, deferral/suspension/cancellation, privacy, WHS/safety.
  • International essentials: visa conditions, OSHC, work rights, living on the Gold Coast, useful government links.
  • Fees & admin: payment schedules, invoices/receipts, updating details, completion documents.
  • Pathways & opportunities: university pathways, events, community/industry engagement.

  • It’s your go-to guide for understanding how things work at Mindroom — what’s expected, where to find support, and what to do if something doesn’t go to plan.
  • It’s especially helpful for international students, with easy-to-follow info about visa responsibilities and everyday life in Australia.
  • Everything you need — policies, processes, and helpful steps — is all in one place so you can feel confident and take action when you need to.


Please note: Any visa or work-rights information provided is general. For the most up-to-date requirements, always check the Department of Home Affairs.

  • Save the Student Handbook to your phone/Drive so you can search it anytime.
  • Start here: Orientation & delivery, Assessments & resubmissions, Support & wellbeing, Visa/OSHC (if international).
  • Know where to get help: Use the Student Support form for academic or personal assistance.
  • Keep details updated: Let us know if your address, phone, or visa status changes (required for international students).
  • Ask early: If you’re unsure about an assessment or deadline, contact your trainer or Support before it’s due.

Useful Links

Access key information for a successful study experience!