Student Support



At Mindroom, your success is at the heart of everything we do.

Whether you need academic support, career guidance, or personal development resources, our team is here to help you thrive. Explore our tools, connect with mentors, and access the support you need to make the most of your learning journey with us.

Academic Support

Struggling with the basics of programming? Feeling a little overwhelmed by assessments? These weekly 1-on-1 support sessions (on Fridays) are here to help! Whether you’re just starting out or need a little extra support, these sessions are designed to guide you through the things you feel stuck on.

Every Friday, 9.00 AM – 12.00 PM @ Mindroom (upstairs classroom)

Open to all IT students

The IT Dojo focuses on creating a supportive environment where students can confidently build their programming skills. We understand that learning to code can feel daunting, especially for those who are new to the field. That’s why each class is tailored to help you overcome challenges and gain a solid understanding of essential programming concepts like HTML, CSS, JavaScript, PHP and MySQL.

Each session is aligned to current coding units in the academic calendar.

Thursday, 2 PM to 4 PM @ Mindroom (upstairs classroom)

  • 1 hour 30 minutes: Work on hands-on projects
  • 30 minutes: Q&A session to clarify doubts and get feedback

    Web Dev students only

For study assistance, email your trainer or submit our ‘request for support’ form here

Mental Health & Wellbeing

Our Student Support Team is dedicated to your overall wellbeing—both personally and academically. You can reach out anytime for help with:

  • Emotional or mental-health concerns

  • Study-related stress or personal challenges

  • Getting connected with external counselling or community services

  • Confidential one-on-one support without cost for referral services

How to access support:

  • Email our team at [email protected] (or [email protected])

  • Fill out the “Request for Support” form here

  • Speak to any member of the Student Support Team—whether it’s for practical support, peer-mentoring, or just a chat.

Sometimes you may need extra help outside of campus. Here are trusted local and national services:

  • Lifeline – 24/7 crisis support: Call 13 11 14 anytime

  • Beyond Blue – Counselling and resources for stress, depression and anxiety: Call 1300 224 636

  • Call 13 HEALTH (13 43 25 84) for QLD nurse advice

  • General Practitioner (GP) – Ask for a Mental Health Care Plan, which may allow you to access subsidised sessions with a psychologist

  • Other community-based counselling services (check your local area or student hub)

** If you or someone is in immediate danger, call 000 **

Student Services (General Support)

There is no cost for our internal Student Support.

We can help with:

    • Accommodation: offering guidance on your options
    • Transport: what’s available to you and student pricing
    • Study assistance: study skills and time-management guidance
    • Counselling and general support


If specialised services are needed, we’ll help arrange them. External provider fees may apply; we’ll explain any costs first.

Request for Support

Click on the button below to request personal, academic, or non-academic support at Mindroom. We’ll contact you to discuss the next steps.

REQUEST FOR SUPPORT

Useful Links

Access key information for a successful study experience! 

Student Handbook: a comprehensive guide to campus life. You will find resources, and essential academic policies, offering valuable support for your journey at Mindroom.

The Student Essentials page provides helpful information on everything from health insurance, rentals, tax and more.